Shipping & Fulfillment Policy

Packing and Processing Time: 1-3 business days

Courier Delivery Time:
West Malaysia: 1-7 business days
East Malaysia: 3-10 business days

All orders will be shipped with DHL (Malaysia) SDN BHD. Orders shipped within West Malaysia can be expected much sooner than the estimated maximum delivery time (as quick as 2 to 4 business days for orders).

Delivery Rates:
West Malaysia: RM15
East Malaysia: RM20

*Shipping rates will be reflected upon checkout.


Cancellation Policy:

1. Seller’s Right to Cancel:

Track Twenty Two Sdn. Bhd reserves the right to cancel an order and refund the customer without prior notice in certain circumstances, including but not limited to:

  • Unavailability of the product or service.
  • Pricing errors or inaccuracies.
  • Suspected fraudulent activities.
  • Violation of our terms and conditions.

2. Customer Cancellation:

  • Customers may request order cancellation before the parcel is shipped. Track Twenty Two Sdn. Bhd will review and approve these requests at their discretion.
  • Once the parcel is shipped, customers cannot cancel the order.

3. Refunds:

  • In cases where Track Twenty Two Sdn. Bhd cancels an order, the customer will receive a full refund, including any shipping charges, if applicable.
  • If a customer-initiated cancellation is approved before shipping, a refund will be processed, subject to any applicable restocking or cancellation fees.

4. Contact Us:

  • If you wish to cancel an order, please contact Track Twenty Two Sdn. Bhd’s customer support team as soon as possible. Be sure to provide your order number and relevant details for a faster resolution.

5. Special Circumstances:

  • In the event of extenuating circumstances, such as shipping delays or product defects, customers may contact Track Twenty Two Sdn. Bhd to discuss potential cancellations or returns on a case-by-case basis.

6. Changes to Policy:

  • Track Twenty Two Sdn. Bhd reserves the right to update or modify this cancellation policy at any time. Customers are encouraged to review it periodically.